Welcome to our FAQs

At FashionEra, we aim to provide a seamless shopping experience. Below, you’ll find answers to some of the most common questions. If you can’t find what you’re looking for, feel free to contact us at fashionera.us@gmail.com or call us at 0309-1053027.

Shipping

Do you offer international shipping?

No, currently we only offer shipping within Pakistan.

What is the cost of shipping?

We offer a flat shipping rate of Rs 99 for all orders, including overnight shipping. Delivery times depend on your location:

• Cities: 2-3 business days
• Remote Areas: 3-5 business days

Do you offer overnight shipping?

Yes, we offer overnight shipping at a flat rate of Rs 99 on all orders.

Returns & Exchanges

How do I return an item?

If you're not satisfied with your purchase, you can return the item within 7 days of delivery. To initiate a return, please contact us at fashionera.us@gmail.com with your order number and the reason for the return.

Can I exchange my item for a different size or color?

Yes, we offer exchanges for different sizes or colors. Please follow the same return process, and we'll arrange the exchange at no additional shipping cost (except if the exchange is due to a change of mind).

Are there any items that cannot be returned?

Yes, some items are non-returnable due to hygiene and safety reasons. These include intimate wear, jewelry, and sale items. Please check our full return policy for more details.

Payments

What payment methods do you accept?

We accept payments via credit/debit cards, bank transfers, and cash on delivery (COD).

Is it safe to shop on your website?

Yes, shopping on FashionEra is secure. We use SSL encryption to protect your payment information and personal details during the checkout process.

Can I change or cancel my order after placing it?

Once your order is confirmed, we begin processing it immediately, and changes or cancellations may not be possible. However, please contact us as soon as possible, and we will do our best to assist you.

Account & Orders

Do I need to create an account to make a purchase?

No, you can shop as a guest. However, creating an account allows you to track your orders, save shipping information, and receive exclusive offers.

How can I check the status of my order?

Once your order is processed, you will receive an email with tracking details. You can use the tracking number to track the delivery status of your package.

What should I do if I received a damaged or incorrect item?

We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us within 7 days at fashionera.us@gmail.com with photos of the item, and we will assist you with a return or exchange.

Product Information

Are the colors of the products on your website accurate?

While we make every effort to display the product colors as accurately as possible, the actual colors may vary slightly due to different monitor settings.

Do you restock sold-out items?

We may restock popular items depending on availability from our suppliers. You can subscribe to our newsletter or follow us on social media to stay updated on restocks.

Contact Us

If you still have questions or need assistance, please reach out to us: